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Loulou2013
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New sim

Been told a new sim has been sent to my address. I’m stuck abroad and won’t be able to make the switch for a few months, will my current sim still work? Thanks

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Jodi_S
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Re: New sim

Hi Loulou2013,

 

Welcome to our community and thanks for posting. Unfortunately the answer to your question is no, if you are not back in the UK to activate your new sim card your old sim card will stop working.

 

You will need to be in the UK to get your new sim card activated as you can not do this whilst you are abroad on a visitor network.

 

We appreciate this is not ideal as you will be out of the country for a while but there is no other way around this situation. We do apologise for any inconvenience caused.

 

Kind regards Jodi

 

 

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