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New sim.

I purchased a contract in April. I have received the phone but never received a new sim. I am. Currently using a giffgaff sim whilst also paying for a contract sim I can't use. Could a new sim be posted out to me urgently? 

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Re: New sim.

Hi Kartinamc86, 

 

Thank you for your post and welcome to the forums. 

 

I am really unsure as to why this didn't come with the phone, in the same packaging? I apologise that this wasn't the case, have you not been able to contact our team over the phone to discuss why this didn't come since April? If you still don't have the SIM, please let me know, I will send you a private message if needed. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Re: New sim.

I've checked the box, defo not that there. I also ported my old number so the missing him has my old number that I wanted to keep on it. Hopefully I can swap this with a new sim. Yes. Please pm me. 

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