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Sinegilroy
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New sim wont connect

I have just joined virgin on a sim only contract. I put the sim in on Wednesday night before I went to bed and it still hasn't connected to the network. 

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Jodi_S
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Re: New sim wont connect

Hi Sinegilroy,

 

Welcome to our community and thanks for posting. Sorry to hear you have no connection to our mobile network, can we ask what make and model your handset is?

 

Have you been able to try the sim card in another handset at all? Have you rebooted your handset? Do you have any error message?

 

Please take a look at the link here as this has lots of useful information on how to fix issues with your mobile.

 

Come back to us if you require further assistance

 

Kind regards Jodi

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