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Wintersac
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New sim won’t work

I haven’t been able to make calls since I inserted my new SIM card several weeks ago. I was in the process of sorting it through instant messaging, going through security checks when the person stopped responding. I am beyond frustrated having tried several fixes. Please help! Obviously can’t call for help from Virgin. Causing all kinds of problems.

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pumas
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Re: New sim won’t work

You can contact Virgin on another phone - 03456000789 9am to 6pm, chargeable and online(needs a lot of patience!) www.virginmedia.com/shop/contactus/experiencing-an-issue

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Wintersac
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Re: New sim won’t work

Is there an online way to get help? I don’t have another phone, am really stuck.
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Wintersac
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Re: New sim won’t work

I have a Samsung Galaxy S8 and have read that Virgin are sending replacement phones. I’m missing hospital appointments as a result, that I’ve waited months for. I know VM is busy because of this issue but really need some help from a customer service person!
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Martin_N
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Re: New sim won’t work

Hi Wintersac,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about this. What I will do is private message you so I can look into this. 

 

^Martin

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