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New sim won't work

Have new sim for my virgin media bundle inserted sim 24 hours ago and still no signal just emergency calls only please help as I need to connect urgently 

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Re: New sim won't work

Hi Chiefpaul,

 

Welcome to our community and thanks for posting. Sorry to hear that you have no connection on your mobile when you have inserted your new sim card. 

 

May we ask if you have rebooted the handset and tried an manual network search? Are you able to receive calls and text on the handset at all?

 

Please check the link  here as it gives plenty of helpful advice if your sim card is not working correctly.

 

Please try the above and if you still require further assistance please come back to us.

 

Kind regards Jodi

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