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Hbattams96
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New sim won’t work

My new mobile sim will not work despite waiting 24 hours to activate. 
I have followed all the online steps and tried the sim in other phones. It just says no service.

Emma_C
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Re: New sim won’t work

Hi Hbattams96, 

Thanks for your post and welcome to our community. 

Very sorry that your new SIM isn't working after 24 hours, this isn't good. 

As you've tried it in other phones and you're still having the same issue it sounds like the SIM might not have activated correctly, no worries though we can have a closer look from here. 

I just need to pop you a personal message and grab some details. 

I'll do this now and I look forward to hearing back from you soon.

Emma_C - Forum Team
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