Just upgraded with Virgin mobile, I’ve received the new phone but no SIM card. Will I get a new sim or am I expected to use the old one from my old phone?
Generally you keep on using your present SIM. Allowances etc will change on your normal refresh date.
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Thank you for your post and welcome to the community.
I'm happy to hear you have upgraded your handset with us.
As advised by enlli you normally do use the SIM you already have had unless the team have advised they are sending out a new one.
Did the team advise if you would get a new one?