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briilaw36
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New sim wants unlock code

Received new SIM, when inserted in phone says SIM locked with flashing cursor, No unlock code on letter, put in 7890 but did not accept although I understand that neither this or the PUK code should be used. I need the one off unlock code from you. The phone is locked to the Virgin Network and the IMEI No is  [REMOVED]. I have put the old Sim back in the phone and it works OK and as you say that it will cease to work after 30 days I need to resolve this.

Moderator please please help.

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Gareth_L
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Re: New sim wants unlock code

Hello briilaw36

Thanks for your post 
Sorry to hear about the issue you are having with the new Sim

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

 

 

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