Received new SIM, when inserted in phone says SIM locked with flashing cursor, No unlock code on letter, put in 7890 but did not accept although I understand that neither this or the PUK code should be used. I need the one off unlock code from you. The phone is locked to the Virgin Network and the IMEI No is [REMOVED]. I have put the old Sim back in the phone and it works OK and as you say that it will cease to work after 30 days I need to resolve this.
Moderator please please help.
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Thanks for your post
Sorry to hear about the issue you are having with the new Sim
I am more than happy to take a look at this for you
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great