New sim sent in error

[Samjacob]

Hello

I received an email saying my order of a new sim is on the way. I didn't order a new sim.

The new sim is being delivered to an older address and I am currently abroad. I don't want my old sim to be cancelled.

Is there a way to cancel the new sim?

Thanks

Sam

[Kain_W]

Hi there Samjacob, 

Thanks for your post and welcome back to the community.

Can I ask did the email advise it was for your current SIM?

Let us know,

[Samjacob]

Hello!

Yes, I think so..it said the sim applied to my current mobile number.

Thanks

Sam

[Paul_DN]

Hi Sam,

We are replacing all Sims as we are moving customers over to O2.

Regards

Paul.

[Samjacob]

Hi OK thanks for letting me know.

Can the new sim not be activated as I no longer live at that address?

Could a new sim be sent to my new address? 

Thanks

Sam

[Paul_DN]

Hi Sam,

We can arrange a new sim however we would need to cancel the current one sent to do this, So I can help I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.