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Nelsoj
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New sim "not valid"

I have an old (Nokia) phone that does not work with the new Sim I was sent. Just get the message "Sim not valid". There appears to be no way to unlock it. I have now received a letter telling me that the phone/old sim will stop working in a few days.

The phone was the one that I originally bought in a Virgin PAYG package, 2010. I have learned that there are problems with the old phones but the letter sent with the sim makes no allusion to possible problems.  Just "changing the sim is easy".

I have followed all the instructions, nothing seems to work.

Nelsoj
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Re: New sim "not valid"

I have now had three automated messages congratulating me on joining the forum and giving me badges. I have not had a response to my question. I would add another question: is it possible to keep the old sim functional until the problem is sorted out. Please?

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David_Bn
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Re: New sim "not valid"

Good Morning Nelsoj, sorry to see this hasn't been picked up a little swifter.

 

I'd be happy to look into this for you, check out the purple envelope in the top right hand corner for a PM from me

 

Kindest regards,

 

David_Bn

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