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Nick2020
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New sim problem

Inserted new sim. Can get online, make calls and sent txt. I CAN NOT receive txts or phone calls.

Phone calls go to my original voice mail recording and no txts come through. Have had sim installed for over a day.

Had to remove it and put the old one back in. Then all works as it should.

Second time I have tried to do this and it has failed. getting messages from Virgin telling me to swap, but it is not working. What should I do??

 

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Emma_C
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Re: New sim problem

Hi Nick2020, 

Thanks for your post and welcome to our community. 

Sorry you're having some issues with the new SIM, this isn't good. 

As the old SIM is still working it does sound as though the new one hasn't been fully activated. 

I'll pop you a personal message so I can grab some details now 🙂

Emma_C - Forum Team
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