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LyndseyJayTee
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New sim or not?

Hi. 
Posting on behalf of my Mum who has had a PAYG sin for about 4 years. She’s recently been getting messages to swap her sim, couldn’t get hold of anyone in customer services so assumed it was a hoax. 
not her phone is emergency calls only - does she need a new sim and if so how do we go about this? Will she keep her existing number and the credit she has on her account. 
Thankyou. 

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enlli
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Re: New sim or not?

As it is 4 years I would say yes as the new SIM cards are  around 3 years old.

Sound like the old card has been turned off. 

As you have not been able to get through I'll escalate your post to the team

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