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MC64
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New sim not working

Hi there im having trouble with my new contract  sim only in my iPhone xr, I’ve followed all instructions on switching from my previous sim to my new virgin one but after 24hrs of waiting for it to activate it still hasn’t activated, and i cant find any solutions online for this problem it will say its searching for a connection then says no service on my phone. 
Can i get a solution to fix this issue? 
Many thanks. 

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Zoie_P
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Re: New sim not working

Hi MC64, 

Thank you for your post and welcome to the forums 🙂

I am sorry to hear you are having some issues activating your sim, just to confirm is the handset from us or did you purchase it yourself?

Did the agent advise it was a self-activation sim?

Zoie

 

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MC64
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Re: New sim not working

The handset I’ve had for a year now I purchased myself which did have a id mobile sim in but the contract for that recently ended hence why im now trying to use my new virgin sim and as far as im aware all i have to do is pop it into the phone and wait (which hasn’t worked) but that’s what the virgin instructions say 

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Zoie_P
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Re: New sim not working

I would like to take a more in-depth look if that's okay? 

I will pop you over a PM and we can go from there. Just keep your eye open for the purple envelope 🙂 

Zoie

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