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New sim not working

I have just switched to virgin. I received a text yesterday saying the Pac code had gone through and I was now with virgin. This has not happened. My SIM status shows as above. I have turned the phone/flight mode/3 and 4g off and on many times without success.  Looking at the comments on the internet, it seems a common problem going back years. I'm surprised virgin have not resolved it yet.

I wonder if there is a solution 

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Re: New sim not working

 Hi Mikey, 

 

Sorry for the late reply, 

 

Have you been able to get this sorted since your post?

 

What date did we advise for the number port?

 

Alex_Rm

 

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