Menu
Reply
Dgb3
  • 5
  • 0
  • 1
Tuning in
124 Views
Message 1 of 2
Flag for a moderator

New sim not working

So what happens to your old phone  from virgin and old sim when the new sim doesn't work in the phone ? Where does the old credit on old sim go..why is virgin making us buy a new phone ? Can't reach anyone on telephone.  This is crazy..

0 Kudos
Reply
Alex_RM
  • 4.3K
  • 247
  • 327
Forum Team
Forum Team
57 Views
Message 2 of 2
Flag for a moderator

Re: New sim not working

Hi Dgb3,

 

Thanks for posting and welcome to our community 🙂

 

The credit would be on the new SIM, we're migrating our network and as such customers will need a new SIM to continue using services on our network. 

 

If the new SIM doesn't work in the handset and the unlock code does not work, then we can supply a new handset free of charge for you to use.

 

Have you been able to get help with this since your post on Sunday? Let me know if not and I can send you a private message

 

Alex_Rm

0 Kudos
Reply