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Re: New sim not valid problem

I’m having the same problem with my elderly mother’s phone, a Nokia 1616. Tried calling and got put through so many times to so many different teams that in the end it cut off!

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Re: New sim not valid problem

Hi AnneY, 

 

Thank you for your post. 

 

I am sorry to hear about the issue you're having here. I will send you over a private message to look into this for you. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk