Thanks for the post, we can try to get an unlock code that will hopefully work after passing security over private message then if this still doesn't work we'll try sending out another SIM card. If it does continue to be an issue following this we can always end the contract free of charge due to the complications.
I'll pop you over a private message now so we can take a look into this for you.
Thanks Emily. Haven’t yet received the private message you referred to. Not sure whether it has not yet gone out or I am looking in the wrong place. I’ve checked Virgin Community Notification Feed, mobile phone with old SIM reinserted, and my emails.
Thanks very much Lee, but the purple envelope shows ‘0’, and I cannot open it. Switched from Firefox to MS Edge (both latest versions) in case it was a browser problem, but no change. The purple bell at the top of my PC screen also show ‘0’, but at least I can open that icon.
Grateful if the message could be copied to my email address.