I had a text and email from Virgin on the 4/10 to say a new sim was being sent to me, I assume because of network changes.
I have not yet received the new sim and received a text yesterday to say I had 7 days to change over my sim. Today it seems my network has been completely cut off. I need to receive the new sim urgently as right now I can’t use my phone…
Thank you for your post and welcome to the community.
I'm very sorry to hear you haven't had the SIM card yet.
I am happy to look into this for you.
I will private message you now to investigate this.