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New sim not arrived - no network

Joining in

I had a text and email from Virgin on the 4/10 to say a new sim was being sent to me, I assume because of network changes. 
I have not yet received the new sim and received a text yesterday to say I had 7 days to change over my sim. Today it seems my network has been completely cut off. I need to receive the new sim urgently as right now I can’t use my phone…


Forum Team
Forum Team

Hi Abdulsami,

Thank you for your post and welcome to the community. 

I'm very sorry to hear you haven't had the SIM card yet.

I am happy to look into this for you. 

I will private message you now to investigate this.