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New sim no switch text

Help, just waited on phone to have an answer, cut off after just over an hour. If I continue to have to spend so much time on trying to sort this out will switch providers. Realise you're busy but this is frustrating. New sim card problem. Told have to change. Sent SWITCH to 789225 as per letter. No info back. Phone not receiving texts from you as also tried to reset password and text not received. How can I change to new sim card? Tried just putting it in but no info comes up and not receiving any messages or phone calls so moved back to old sim. 

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Re: New sim no switch text

Hi Jha12, thanks for getting in touch.

 

I'm sorry for the problems you've had with your new SIM. Please let me take a look from here and see what we can do to help. Just look out for my PM (the purple envelope) and please get back to me when you can.

 

Tom 

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Re: New sim no switch text

Thanks for getting back to me Jha12, glad we could get this resolved for you. Please get in touch if you need any more assistance.

 

Tom 

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