Virgin Media Community

[gengen40]

New Virgin contract sim no signal won’t activate says unprovisioned it came with my new iPhone SE20 but will not activate! It is not the device as put my oevice as another sim worked in device and new sim would not activate in old phone either! I have waited over 48 hours now done all the suggestions given to me now have contract and cannot call or anything please help

[Hayley_S]

Hello @gengen40,

Welcome to the community page, thank you for posting on here.

I am sorry for the sim not giving you signal.

I was unable to locate your account for your mobile, I need to find this to check this for you.

I will send you a private message so I can locate this for you and help you.

Please look out for my message at the top right of your page.

Many thanks,

[Lee_R]

Hi @gengen40

Just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand.

Regards

Lee_R