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New sim - no service!

Following signing up for a new contract I’ve received a new sim. 

As per instructions I texted Ready to 789678 and awaited the text telling me to swap the sim.

nothing arrived and I now have ‘no service’ displayed.

ive rebooted the phone and still now service after 15 mins.

what should I do next?

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Re: New sim - no service!

So - I fixed it!

Instead of waiting for the go ahead text, I turned my phone off, swapped to the new sim and turned it back on and - I have service! No pin required 

I’ve also had the go ahead text now 🙄

Hope this helps someone else.

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