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New sim no service

I have just inserted a new sim and have no service- not received a text within 10 minutes as suggested in letter and on website 

Can’t find out how to fix

thanks

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Re: New sim no service

Hi, there Mwt21,

Welcome to forums and thank you for your post 🙂
I am sorry to hear this and I can look into this for you, I will pop you over a private message and take a look for you. Just keep an eye out for the purple envelope.
thanks,
Zoie

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