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New sim no call network no data.

Just signed up for a sim only contract. Recieved the sim card in the post and called the number provided. I wanted to keep my old handset an number, so explained this to the helpfull call centre chap. I gave him the PAC number to enable Virgin to unlock the handset and enable the sim.

The "switch on" day came and went, no mobile or data allowed on the hand set. I checked on MyVirgin and could see my old number had been imported to my details. The old provider have now terminared my connection and with still no Virgin connection I now have a dead phone.

Numerous lengthy calls to the helpfull Virgin call centre have got me absolutely nowhere. I have to repeat the storey each time I contact them, only to be told my handset must be locked, despite Virgin having the information to unlock it. I have followed their instructions to the letter only to have them promise to call me back, but they never do.

Had enough now, so will cancel and go with another provider tomorrow. 


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Re: New sim no call network no data.

Hi Bfgbrakes, 

Thanks for your post and welcome to our community. 

Really sorry you're having some issues with using the services and bringing your number over too us, it's certainly not the best start. 

As long as the handset you're using is unlocked then there shouldn't be any issues, where was the handset purchased from?

Did our team give you an unlocking code at all?

If you're still having some issues I'd be more than happy to take a closer look for you and see if we can get this sorted. 

Just pop me a personal message and we'll take it from there Smiley Happy 

Emma_C - Forum Team
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