Virgin Media Community

[VitaminLinux]

Hi,

I was sent a new sim last month. The instruction was to change it out within a month. That time is about to elapse. Unfortunately, due to the virus situation, I have not been home in that time, and would find it very difficult to return now. Is there a way to keep using my old sim for a bit longer, or maybe to have a new sim sent to my current address?

M.

PS: I was unable to contact customer service via phone. I kept being redirected to the website by the robot.

[Emma_C]

Hi VitaminLinux, 

Thanks for your post and welcome to our community. 

Very sorry to hear that you've not been able to use the new SIM, I know you're keen to keep the service active. 

Have you tried inserting the SIM anyway and see if it works? 

If not no worries, just reply to the message I'm sending you now and we'll get a new one sent 🙂