Ok ive been with virgin for 3-4 years with a old sim, recently had to swap sim to the new sim card. When i popped the new simcard in my mobile it was saying network locked sim card inserted and asking for a code. I believed this was the code that came with the sim so i tried to enter that and it failed twice and is now saying "Enter MCK Network unlock code blocked. Too many incorrect attempts"
Firstly how can my mobile phone be locked to another network when i have been using a virgin sim in my mobile for man years now. After doing some digging i read that old virgin sims were actually on the EE network? So maybe its to do with that. Anyhow i want to know how to get this resolved as i need a working mobile phone like any normal person.
The old SIMs were EE rebranded and potentially the phone was network locked to the EE network, as the new SIMs are VM's own network although still uses the EE network at this time.
If the network unlock is entered too many times and that has now frozen the phone, you need to find who the phone was originally purchased from as you now need MCK Mastercode also known as an unfreeze code i.e. which telephone company ! Was it bought as a VM phone or another one ?
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The phone was purchased via ebay 2nd hand although was basically brand new. Either way it was working with my old virgin sim, this is extremely frustrating. I heard that virgin request MCK codes on your behalf to samsung. Ive been without a working phone now for a week.
Ok so let me get this straight. Virgin force me to use a new sim i never asked for. Not to mention they cut my old sim off without even sending me the new sim. So ive been without a phone since then. But once it arrives i enter it into my mobile and now my mobile is suddenly locked and your telling me thats my own fault and virgin cant help me at all? This is some kind of joke? lol
Honestly i dont care who it was locked by, what i need is someone who can assist me on what to do, i pay virgin every month for a service and i expect support on that service not to be told we have filled our side of the deal its your own fault now. If that is the case then ill happily leave, what a joke of customer service