Received a message to say a new sim is being sent and needs activating within 14 days. Not helpful with I'm abroad for the month. Can not find live chat and the contact us page says 'whoops this page isn't recognised'. I do hope I have longer than 14 days to activate my sim and that there isn't going to be a problem? The sim has also been sent to my old address, although this won't be an issue as I know the people there.
[MOD EDIT: Subject title changed for clarity]
Answered! Go to Answer
Sorry I possibly didn't make myself clear, I never asked for a new sim. I received a text message saying a new sim was being sent due to a service upgrade, I need to activate it within 14 days and my old sim will become invalid. Today I have received a dispatch email saying its going to the wrong address and that once I receive the sim I have only 7 days to activate it! This is not a new contract. If someone activates the sim in the UK I have no phone service, but regardless from the message I will have no phone service in either 7 or 14 days.
So are you telling me my sim card is going to be cut off half way through my holiday? If so I recommend you get one of your manager to contact me ASAP, without Internet access I can not travel back to the UK as I need Internet access to Le shuttle, to show paperwork and use the map service. All of my accomodation is booked on line and without being able to check my emails I can't check in.