New sim needs activating but I'm abroad

[Lauz32]

Received a message to say a new sim is being sent and needs activating within 14 days. Not helpful with I'm abroad for the month. Can not find live chat and the contact us page says 'whoops this page isn't recognised'. I do hope I have longer than 14 days to activate my sim and that there isn't going to be a problem? The sim has also been sent to my old address, although this won't be an issue as I know the people there. 

[MOD EDIT: Subject title changed for clarity]

[enlli · Accepted solution]

The SIM has to be activated in the UK.

You could get someone at the address to pop it in to a phone and do it for you.

[Gareth_L]

Hello Lauz32,

Thanks for your post and welcome to out Community.

Sadly what @enlli has advise is correct, The new Sim will needed to be activated in the UK.

Sorry if this is going to cause you any inconvenience whilst you are over seas.

Gareth_L

[Lauz32]

Sorry I possibly didn't make myself clear, I never asked for a new sim. I received a text message saying a new sim was being sent due to a service upgrade, I need to activate it within 14 days and my old sim will become invalid. Today I have received a dispatch email saying its going to the wrong address and that once I receive the sim I have only 7 days to activate it! This is not a new contract. If someone activates the sim in the UK I have no phone service, but regardless from the message I will have no phone service in either 7 or 14 days.

[Gareth_L]

Hello Lauz32.

The Sims are to do with us joining O2 so we can utilise the O2 network.

It is an automated process that we are doing bit by bit.

Gareth_L

[Lauz32]

So how do I stop virgin terminating my sim card that I currently have in my phone? I am not back in England till 5th November so I can not activate a new sim card within the 7 or 14 days. 

[Gareth_L]

Hello Lauz32, 

Sorry it's not possible to stop the migration.

Gareth_L

[Lauz32]

So are you telling me my sim card is going to be cut off half way through my holiday? If so I recommend you get one of your manager to contact me ASAP, without Internet access I can not travel back to the UK as I need Internet access to Le shuttle, to show paperwork and use the map service. All of my accomodation is booked on line and without being able to check my emails I can't check in. 

[Gareth_L]

Hello Lauz32,

You can call us on +44 7953 967 967 and the Team can look into this, 

As we are an online Team here we have no access to calling.

Gareth_L

[Lauz32]

This number is not in use for callers outside of the UK, can you please provide me with a number that does work. This is not how I wanted to be spending my holiday!