Menu
Reply
  • 47
  • 0
  • 4
On our wavelength
332 Views
Message 1 of 3
Flag for a moderator

New sim - mobile data not working

Yeh, another one, replaced the sim yesterday and now have problems 🙂

My own phone now says it doesn't know my own phone number (under SIM details) - but it does pick up and make calls / texts - it's just the mobile data that is problematic. I also did get the text after replacing the sim saying "yay, your new sim is ready, throw away your old one" (or words to that effect)

I wonder if this is because I'm on a PAYG tariff (BIG DATA)? It has in the past said that tariff is restricted to 3G only, though i have tried connecting to virgin under both 3G and 4G and it makes no difference - no worky

The phone is a moto e5 so new enough for it not to be the issue

 

Any ideas?

 

0 Kudos
Reply
  • 6.22K
  • 988
  • 1.7K
Very Insightful Person
Very Insightful Person
329 Views
Message 2 of 3
Flag for a moderator
Helpful Answer

Re: New sim - mobile data not working

First. The new cards don't show the number. A lot of modern cards are like this  Neither my Vodafone or O2 SIM do.

Data is probably down the the APN settings not updating. The combined ones in this thread usually suffice 

https://community.virginmedia.com/t5/Virgin-Mobile/New-Purple-Virgin-Mobile-SIM-and-need-the-APN-set...

 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

  • 47
  • 0
  • 4
On our wavelength
319 Views
Message 3 of 3
Flag for a moderator

Re: New sim - mobile data not working

Cheers, that did it!
0 Kudos
Reply