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dms149
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New sim message

Been getting messages to say I need to fit a new SIM card but have never received anything. Impossible to get hold of Virgin mobile. Worried that the service and credit may come to an end. Phone belongs to a vulnerable adult relative where phone is vital

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DJ_Shadow1966
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Re: New sim message

Hello

I have escalated to the VM forum team, somebody will be along in this thread to resolve it for you.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Emma_C
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Re: New sim message

Hi Dms149, 

Thanks for your post and welcome to our community. 

Very sorry that you've not had one of our new SIM cards, I can appreciate you're keen to stay in touch and get this sorted. 

I can certainly send one from here and get the ball rolling, so I'll pop you a personal message to grab some details. 

I look forward to hearing back from you soon and thanks @DJ_Shadow1966 for bringing this to our attention. 

Emma_C - Forum Team
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dms149
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Re: New sim message

That’s great. One question due to being new here. How do you get to PMs

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