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Danharry85
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New sim issue.

My elderly uncle received his new sim yesterday. We set it up according to the instructions. However it wouldn't accept the 7890 code or his PUK code. He doesn't have an online account and to set one up it says a code would be text to him. However we can't get on his phone. A permanent screen saying "contact service provider" covers his screen. We also can't ring his phone from our phones. We need help as he is too worried to go out alone in his car without taking his mobile incase he needs us. 

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enlli
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Re: New sim issue.

Sounds like the phone is network locked. 

There may be an unblocking code on either the letter or on the plastic card near the bottom. You will recognise it as it is around 15 digits.

If you have let me know along with the make and model of phone and I will see if I can find the unlocking instructions 

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Danharry85
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Re: New sim issue.

It's a Motorola w377 and I've tried the 15 digit code off of the new simmcard thing. 

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enlli
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Re: New sim issue.

When you put the new SIM in did it ask for a subsidy password?

If not type #073887* to see if you can force it

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Emma_C
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Re: New sim issue.

Hi Danharry85,

Thanks for your post and welcome to our community. 

 

Have you been able to get this sorted since your post? 

If not then we can see if there is another unlocking code we can provide. 

Do let us know so we can assist further 🙂 

Emma_C - Forum Team
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Danharry85
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Re: New sim issue.

Hi, no it still isn't working. 

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Ryan_N
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Re: New sim issue.

I will pop you over a private message 🙂 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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