New virgin sim . You sent me . Nokia 1616-2 virgin phone virgin sim . Sim invalid . I have put old one back . 2nd PAYG phone . looking at all the problems looks like better to go to another service provider . [REMOVED]
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Thanks for asking John , I have been in text contact with Virgin Mobile . Works out my mobile ,bought from Virgin ,is obsolete as far as the new sim is concerned . Nokia 1616-2. New phone being sent free of charge , not arrived yet . Old sim works with old phone . I think Virgin Mobile need to do a bit more analysing and planning before they make these changes . Still they rarely get anything right 1st time nowadays . I’ll let you know when it gets resolved . I am pleased this is only my emergency back up phone . My main phone is with a different and very good company .
John hi , replacement phone still not arrived . Messages from Virgin to tell me I have not used my new sim yet !!! Chat line can’t get through . If it’s too difficult can I close my mobile phone account and transfer my balance to my Virgin tv/ broadband /phone account please ? I have spent enough time on this without resolution . Thanks .
If you've got one of the new SIM cards you have the option to push out the size card you need from the card Virgin sent you. 3 sizes; Standard, Micro, and Nano are on the card. No need to buy a new one.