Virgin Media Community

[Malcolmjones]

Hello people , received replacement sim from V M pop it like its hot but says sim not valid.If I leave phone on it then says please power off/on your handset. Still says the same, any ideas ? Ta

[Graham_A]

You may need to 'unlock' your phone to work with the new sim card.

You can request the code here: https://www.virginmedia.com/help/unlock-code-request1

[Malcolmjones]

Thanks Mr G . Not sure why unlocking VM phone that already works on vm's choosen EE network changes anything but hey I'll give it ago. I've just tried the new sim in my mums phone which is exactly the same as my own on vm and does the same thing. Granted Nokia 1100 is not cutting edge but simple is not always easy in the modern age.

[enlli]

A Nokia 11O0 was likely to be sold locked. Old Virgin SIM cards were basically rebadged EE and phones were locked to EE.

Virgin may still use them for signal but they now run everything else and the phone sees them as being a different network

[Malcolmjones]

Okey dokey will try link thanks will let you know how I get on cheers.

[severnbore]

Yep I have filled that in

Now tell me, how do I read the MESSAGE with the information, when VM replies?

Although I have the IMEI number written down, how does someone obtain this

WHEN THEY ARE LOCKED OUT OF THEIR MOBILE, ie with NO ACCESS whatsoever?

[Katie_WT]

Hi @Malcolmjones

How did you get on with the unlocking? Hope that all is now working for you? 

Please do pop back with an update if you can. 

Cheers

[Malcolmjones]

Hi Katie thanks for your interest.No joy as yet tried various angles of attack but nowt yet. Did fill out form with imei number etc not heard back. I do have a slight issue in that I have 2 identical phones 1 is my original vm phone which I still use and a spare exactly the same which was given to me by a friend which also works with my sim and the vm network.All though I don't know who the original provider but it does work fine . Here's the the thing not sure which one is which as don't have any details from the original to identify which i indeed to forward to vm. So really need send both to see which one vm acknowledges.Have been trying to speak the relevant vm team as there are many judging by the number I've had contact with. One did say to go into the vm shop nearest in Brighton web says closed. Q

[Corey_C]

Hi Malcom,

Thanks for replying. I'll send you a PM to get your handset details.

Cheers,

Corey C