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Matt47
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New sim error

Putting new sim in daughters i phone and get error saying sim not supported

Please help

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John_GS
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Re: New sim error

Hi Matt47

 

Thanks for posting and welcome to the community. 

 

Is the iPhone unlocked and have you activated the new SIM?

 

Kind regards,

John_GS
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Matt47
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Re: New sim error

Thanks John, it had a virgin sim in the phone as it was virgin that originally sent new one saying we must use so I assumed the phone is already unlocked. 

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Lee_R
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Re: New sim error

Hi Matt47 thanks for getting back to us.

Have you attempted to do a Network Reset via iTunes?

Regards

 

Lee_R

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Matt47
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Re: New sim error

Thanks Lee, yep and wiped phone clean and back to factory settings, but same error. 

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John_GS
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Re: New sim error

Hi Matt47

 

Thanks for coming back to us. My apologies that didn't fix it.

 

I'll PM you now to get some details and we can assist further.

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Howie1949
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Re: New sim error

Virgin Mobile have made my wife housebound. She is in her 70's and suffers from Mixed Dementia. 

When she goes shopping she always takes her phone with her. She can phone me, in an emergency, if she gets confused/worried. She will not leave home without it.

Her phone will not work with the new SIM. The Virgin website says 'sorry your device isn't supported'.

Please confirm IMEI = [removed] (Motorola) is not supported.

Thank you.

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

 

 

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Melissa_F
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Re: New sim error

Hi Howie1949,

 

Thanks for your post. 


I'm so sorry that your wife has been left without the use of her phone. I can appreciate how important it is for her, and you. 

 

I'd like to help you with this, so I'll pop you a private message now to take some details.

 

Thanks

 

Melissa

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Melissa_F
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Re: New sim error

Thanks for letting me know that you have a refurbished phone on it's way to you Howie1949.

 

If you need any help with it at all, you know where to find us 🙂

 

Thank you,

 

Melissa

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