Putting new sim in daughters i phone and get error saying sim not supported
Thanks for posting and welcome to the community.
Is the iPhone unlocked and have you activated the new SIM?
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Thanks John, it had a virgin sim in the phone as it was virgin that originally sent new one saying we must use so I assumed the phone is already unlocked.
Hi Matt47 thanks for getting back to us.
Have you attempted to do a Network Reset via iTunes?
Thanks Lee, yep and wiped phone clean and back to factory settings, but same error.
Thanks for coming back to us. My apologies that didn't fix it.
I'll PM you now to get some details and we can assist further.
Virgin Mobile have made my wife housebound. She is in her 70's and suffers from Mixed Dementia.
When she goes shopping she always takes her phone with her. She can phone me, in an emergency, if she gets confused/worried. She will not leave home without it.
Her phone will not work with the new SIM. The Virgin website says 'sorry your device isn't supported'.
Please confirm IMEI = [removed] (Motorola) is not supported.
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Thanks for your post.
I'm so sorry that your wife has been left without the use of her phone. I can appreciate how important it is for her, and you.
I'd like to help you with this, so I'll pop you a private message now to take some details.
Thanks for letting me know that you have a refurbished phone on it's way to you Howie1949.
If you need any help with it at all, you know where to find us 🙂