Virgin Media Community

[meccemm]

After installing new sim card phone requests "Network Lock"  -- what is this.

 Also, IMEI nuimber not recognised on help screen

[Hetty_R]

Hi meccemm,

Welcome to our community forums! 

Sorry to see you're having some problems with your new sim. 

Can you confirm what handset you have and where you got it from? 

Does it show you amount of characters needed for the code? 

Is your old sim still working? 

Look forward to hearing from you, 

[meccemm]

Hi Hetty

We are haveing problems with both our phones - a Samsung GT-B3310 where the problem is "Invalid Sim Card" and a Samsung SGH-E250 where the thing is saying "Network Lock". We do not have any code that fixes this (and we've tried all the numbers we can find).

Both phones were purchased from a Virgin shop - I think that both were from the Liverpool outlet but I no longer have the till receipts.

I've refitted both phones with the sims I had remeoved and both still work. This is important to us as we need them for emergency use for health reasons.

[Hetty_R]

Hi meccemm, 

Thanks for confirming. 

I will send you a private message so I can check both accounts and make sure your services are not disrupted. 

Please look out for the purple envelope at the top and reply when you can. 

Speak soon, 

Hetty