Virgin Media Community

[Phillipefc]

Hello. I recently lost my phone and don’t know my log in details so I can’t get the verification code to log in to order myself the new SIM card. So I’m stuck at the moment. How else can I order the SIM card. 
thanks. 

[Zach_R]

Hi @Phillipefc,

Thank you for your post and welcome to our community forums. We're here to help.

I am very sorry to hear that you've recently lost your mobile handset and SIM card and are struggling to order a new one. I can certainly look into this for you, along with looking at blacklisting your lost handset and/or SIM card too if this hasn't already been done.
 

I'm going to send you a private message in a few moments so we can take some additional details to sort this out for you. Please respond to this at your earliest convenience and we can go from there.

Thanks,
 

[Phillipefc]

Hi Zach, 

I have private messaged you.

phillip