Hi @Phillipefc,
Thank you for your post and welcome to our community forums. We're here to help.
I am very sorry to hear that you've recently lost your mobile handset and SIM card and are struggling to order a new one. I can certainly look into this for you, along with looking at blacklisting your lost handset and/or SIM card too if this hasn't already been done.
I'm going to send you a private message in a few moments so we can take some additional details to sort this out for you. Please respond to this at your earliest convenience and we can go from there.
Thanks,