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clareJ1
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New sim card

Father in law had a message saying he needs to change his sim card so he can get more from it.  Had one sent during lockdown (can't find it) and can't get through to virgin to explain the situation.  He lives in a care home that is not accepting visitors at the moment.  I am worried he will not be able to use his phone if I can't change the sim.

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Paul_DN
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Re: New sim card

Hi clareJ1,

 

Thank you for reaching out to us in our community and welcome, As long as you have all the details and can clear security I would be able to arrange another sim,

 

So I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.

 

 

Regards

 

Paul

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