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jaycee117t
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New sim card

New sim card received. Inserted into mobile and screen showed "Contact Service Provider". (If only I could). Now says "Enter Subsidy Pass..." where does that come from. Anyone have a phone number where I might hopefully talk to a real person.

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enlli
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Re: New sim card

Your phone is Network Locked and will need an Unlocking Code. 

If the phone was purchased through Virgin it may be printed on the letter.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Alex_RM
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Re: New sim card

Hi jaycee117t,

 

Thanks for posting and welcome to our community 🙂

 

I can pop you over a private message to get a few more details from you to help with this (purple envelope, top right hand corner)

 

Alex_Rm

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