I've been sent a new sim and I need a code to.unlock it. My phone service is now not working at all
Thanks for your post and welcome to our community.
Very sorry to hear that you're having an issue using your new SIM, this isn't good.
I'd also like to apologise for the delay in getting back in touch, we have been busier than usual.
If this hasn't yet been resolved then please reply to the message I'm sending now and we'll take it from there.