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New sim card not valid

My wife received new sim card last Saturday. Inserted it but message sim card not valid 

My wife has a very old Nokia phone which serves her perfectly well

Sent the form off on Sataurday to get unlock code but no reply despite 72 hour turnround promise

Can anyone help please

 

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Re: New sim card not valid

Hello Erica1

Really sorry to hear this has happened 

As we are now have you been able to resolve this 

If not please let us know and we can look atthis in a bit more detail

Gareth_L

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