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New sim card not receiving calls or texts

Got new sim card a while back, did eveything as instructed.

Restarted the phone more then once, "Do not disturb" is not on as still receiving emails, whatsapp calls and messages. No unblocking code needed or asked as the device was previously unlocked from O2 last year.

Can make out going calls as well as sms messages in which they can receive.

Using Virgin Media App, it's saying "You need to insert your new SIM!" which it is.

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Re: New sim card not receiving calls or texts

Sorry to hear that you're having issues with your new sim card PortaBella51.

 

Have you been able to get this resolved since your last post on Sunday?

 

If not, what have you tried to resolve this?

 

Can you please check if your sim card works in another handset?

 

 

Regards

Steven_L

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