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New sim card has been put in samsung s5 now we cannot get mobile internet

We ordered a new sim card for my sons Samsung s5, prior to changing the sim everything was working fine however for the last 10 days since changing the card he has had no mobile internet. We have called virgin who have no help what so ever over the phone. Can anyone give any advice. He has rebooted the phone loads of times, search network connections and select virgin but nothing has worked, any more ideas?

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Re: New sim card has been put in samsung s5 now we cannot get mobile internet

You need to make sure you have the correct APN settings enabled 

These should work on the S5

Internet & MMS APN.
Name: WEB
APN: goto.virginmobile.uk
MMSC: http://mms.virginmobile.co.uk:8002
MMS proxy: 193.30.166.2
MMS port: 8080
MCC: 234
MNC: 38
Authentication type: CHAP
APN type: *
APN Protocol: IPv4
APN Roaming Protocol: IPv4
Leave all other options blank/Not set

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