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RA3
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New sim cant text Doro

I'm with my mum who has been unable to text from Doro for 2 months since putting in new sim. I need a solution asap as I'm visiting and she wont be able to fix it herself thanks

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enlli
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Re: New sim cant text Doro

It may be the text messaging centre number needs updating or is missing

The number is +447458399008

As there are a number of different phones by Dorothy I'm not sure where it is entered.

If there was a startup guide it should tell you

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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RA3
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Re: New sim cant text Doro

Thank you. Unfortunately I've tried that but it says it's failed/incomplete etc. Loads of people have had exactly we problem. Maybe Virgin will actually answer phone if I call. My Mum is 94 so really need to sort! Thanks again though

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Gareth_L
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Re: New sim cant text Doro

Hello RA3

Sorry to hear this is happening 

Can you try the text service again but make sure its not +44 prefix 

We have noticed that some message fail if using the +44

This time use the full 07533 016422 number 

Gareth_L

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