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New sim, can't receive calls

Good afternoon all, 

I installed my new purple sim card six days ago. I can make calls to all numbers, and data works just fine. 

All calls to my number are met with a message saying my phone is switched off. 

I've tried the sim in a different device, same situation. 

Please help!

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Re: New sim, can't receive calls

Hello CHNorthLondon

Thanks for bringing this to our attention

Sorry to hear this has happened 

Have you been able to sort this issue out yet 

Or do you still need some assistance 

Gareth_L

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