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New sim can’t receive calls

Hi, I replaced my virgin mobile sim with the new sim from yourselves that you sent out but I cannot receive calls or texts with it. 

how can I fix this?

 

thanks 

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Re: New sim can’t receive calls

Hi Tubbbs45,

 

Thank you for your post. I'm very sorry to hear about this. 

 

Has the new sim card been activated?

 

^Martin

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