Menu
Reply
timothy_J_O
  • 13
  • 0
  • 0
Tuning in
327 Views
Message 1 of 3
Flag for a moderator

New sim and phone says "Invalid sim card"

Dear virgin mobile

I've been trying to contact your customer service number for the last few days, its totally impossible. No one answers the phones and I can't get through to an agent.

My elderly father has received a new sim card. When we put it in his phone we get the message "invalid sim inserted. Please insert a valid sim". 

How do we get round this error message?

His phone is a d Nokia model RM-1037  Code 059w7d6

 

Please help as your contact centre numbers just put us in an endless que!

 

 

0 Kudos
Reply
timothy_J_O
  • 13
  • 0
  • 0
Tuning in
281 Views
Message 2 of 3
Flag for a moderator

Re: New sim and phone says "Invalid sim card"

Any update on this please? 

How do I contact someone on my father's behalf to get some help?

0 Kudos
Reply
Corey_C
  • 3.44K
  • 186
  • 271
Forum Team
Forum Team
243 Views
Message 3 of 3
Flag for a moderator

Re: New sim and phone says "Invalid sim card"

Hi timothy_J_O,

 

Thanks for your post and welcome to the community forums. Sorry to hear that you are unable to use the replacement SIM. There are 3 possible reasons:

  • The SIM is not active - I can check this for you if needed
  • The handset is locked - if we have a code available, it should included along with instructions
  • The handset incompatible - this one, regrettably may be due to the age of the phone.

I'll send you a PM shortly to check the SIM status.

 

Cheers,
Corey C
 

0 Kudos
Reply