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Tyoga
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New replacement s7 no signal message

I can't text or receive calls or make calls  since I received a replacement mobile . The message keeps showing no signal.

In the network search it finds virgin then shows message cannot connect try again later  that was 7 days ago I keep trying every hour of every day.

After ringing virgin on my husband's mobile and waited 45mins eventually  they sent me another sim card. That was 3 days ago and the messages are the same.

Could you please help me to solve this issue.

Thanks 

Tracey

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Gareth_L
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Message 2 of 11
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Re: New replacement s7 no signal message

Hello Tyoga

Sorry to hear this 

What mobile do you have and have you tried the sim in another handset as well 

Gareth_L

 

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Tyoga
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Message 3 of 11
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Re: New replacement s7 no signal message

It's samsung s7 but I haven't tried the sim in another device   I will try this later and let you know Gareth 

Thanks

Tracey

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Gareth_L
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Message 4 of 11
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Re: New replacement s7 no signal message

If you could that would be great Tyoga

I can pick your message up once you have tried 

Gareth_L

 

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Tyoga
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Message 5 of 11
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Re: New replacement s7 no signal message

Gareth I have put my husband's sim in my samsung 7 and again it keeps loosing signal only managed to make 1 call before it dropped off again.

Do you think it could be the sim ?

Tracey

 

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Tyoga
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Message 6 of 11
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Re: New replacement s7 no signal message

Ignore my last message Gareth. !!

I put my husband's sim in my samsung and it kept dropping off. 

So could it be this replacement mobile ? 

Tracey

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Tyoga
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Message 7 of 11
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Re: New replacement s7 no signal message

Gareth I tried my husband's sim in my samsung and the same thing is happening. However it did pick a signal up to make a phone call then dropped  signal after.

Tracey 

 

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Tyoga
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Message 8 of 11
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Re: New replacement s7 no signal message

I have also tried my sim in my husband's mobile and signal dropped off.

 

Tracey

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ranlunnaungko
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Message 9 of 11
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Re: New replacement s7 no signal message

I have put my husband's sim in my samsung 7 and again it keeps loosing signal only managed to make 1 call before it dropped off again.

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Emily_G
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Re: New replacement s7 no signal message

Thanks for the update, can we please confirm if you've already checked the coverage in the area here?

 

Thanks, Emily.

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