Hi @Kmiles87,
Welcome to the forum page and thanks for posting this on here.
Sorry to hear you're having issues with your SIM but we can certainly look into this for you.
It may be that the SIM hasn't been activated but we can check this for you.
I will pop you over a PM so we can double check this.
Please look out for the purple envelope at the top right hand corner of your screen, it will take you to PM's
Thanks