Virgin Media Community

[Kmiles97]

So, i have recently received a replacement oomph sim however after 24 hours of having it in an unlocked iphone 6 it is still not registering to any network. I have tried manually setting network carrier and no luck. network settings have been reset along wit APN settings. The sim is recognised as a virgin sim within the settings. I have tried other sim cards in this device and they work no problem. i have tried this replacement sim in another device and it still does not register.

Along with this i have a message prompt pop up asking my to update carrier settings. When i then click update nothing happens. 

[Sasha_W]

Hi @Kmiles87, 

Welcome to the forum page and thanks for posting this on here. 

Sorry to hear you're having issues with your SIM but we can certainly look into this for you. 

It may be that the SIM hasn't been activated but we can check this for you. 

I will pop you over a PM so we can double check this. 

Please look out for the purple envelope at the top right hand corner of your screen, it will take you to PM's

Thanks