OK, so.......Was sent a new purple sim to replace the good old red one...letter and sim arrived today.
Now the phone it is for, is an older Blackberry model 8310 on PAYG, which 'was' working wonderfully well, and did calls, texts and data, no problem.
Replaced the red sim with the purple one, switched on, and........hey presto (or..so it seemed!!)
Within minutes, the 'woohoo, your new sim is now up and running, and your old sim will not work any longer' text came up...So, 'all is OK' methinks.
Err, no, it's not. noticed that the network is now 'T-mobile UK' and not 'Virgin' which is what it was before? now, it also appears that I cannot send/receive texts or calls, where I could on the old sim!!
Now this phone is a 'work' phone, so really needs to be operational..
Strangely enough, my personal phone is a Blackberry too but a newer 'smartphone' type, and as its on monthly rolling contract, had the new purple sim last week, and that works OK. It actually shows Virgin as the network carrier...unlike the 8310 which DID, but doesn't now...
Have reset the 8310 twice,but still insists it's T-mobile UK.
Tried a manual 'manual search' for network, and get..'T-mobile UK'... 'O2 UK' ... 'Vodafone UK' as the only choices... so..currently 'stuck' without a work phone, as now old sim will not work, as 'dead' and 'new' sim wont make calls/texts....
Nice One VM....Thanks a bunch.....
Now I've got 3 more PAYG phones, currently on VM, non of them 'smartphones' and they also have to have purple sims, apparently...If this is going to happen with them as well, VM will lose my custom, and I'll take the 5 phones elsewhere....
the ones in question are 'legacy' PAYG (ie: 8p-8p ones) 3 of them, 2 are monthly contract..
If VM are not really concerned about them, then fair enough.
BUT..if I remove the 5 phones, they will also lose the whole package I have with BB/TV/phone, which currently adds up to over £150 per month, (without the 2 contract sim's. which only need 30 days notice to terminate)
Have checked out the local BT services, and could get almost the same BB speeds as I get here (not what I pay for!!) for less, and the phone as well..
Bad customer attitude seems the norm for VM, the 'aren't interested, don't want to know, couldn't care less' attitude.
Sadly, if this phone and the wife's nokia 100 won't work on VM, more than happy to go elsewhere, with the whole package, VM's loss..
Having spent a while telling everyone my new '3' number, why on earth should I now transfer the number back??
Just so annoyed that VM have done this, and refuse to even get involved in sorting it.
Also, even if I get a PAC and swap the number to '3' what about the credit on the VM sim, they sure as heck ain't gonna transfer that as well are they now??
No, VM just keep it zipped up, take the money and say nothing....
As mentioned, there are 3 other PAYG 'older' phones on my account, and I'm not going to chance losing their credit by swapping the sims and 'hoping' they work. Will just run the credit out on them, then just get '3' sims for them and PAC them when there is no credit left...
Looking at moving the other 30 day rolling contract ones as well, don't see why VM should pick and choose what they want to support.
As other VM services (TV, BB and phone) are all out of contract, can give 30 days notice, and move the lot. All or nothing VM, If they don't want 'older' phones, then they won't have anything...£150+ per month going to someone who WILL provide a service to ALL customers, not just a select few....