I have a Sony Ericsson approximately 10 years old...still perfectly good working order until...I received the new purple SIM. Inserted it, got message INSERT CORRECT SIM. Left phone for 24 - 48 hours to activate. Shut it off, turned it back on and got the same INSERT CORRECT SIM message. I put my old sim back in...still have money credit that I don't want to lose and it's still in good working order and useable. I tried the help page on Virgin website which doesn't recognise my IMEI number. What can I do now? Please help. Thanks.
My phone is a Sony Ericsson J110i bought from Virgin approximately 10 years ago. I have read replies to other Virgin Help Community members that this phone is not comptible with the new purple SIM card sent to me via post. Virgin have offered them a new phone (free-of-charge) that will work with this SIM. There seem to be quite a few old phones in use that are no longer useable with the new SIM. It's a shame that Virgin didn't take this into account when planning this complete overhaul of it's SIMs in VIRGIN-locked phones.
I would now like to request a new, free-of-charge phone be sent to me before my Sony gets completely shut down and I loose my pay-as-you-go credit.