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New phone, same SIm, calls/texts not working....

So I had an iphone 5, just got an iphone 7 (reconditioned one).

When I swap the SIM over to my new phone, it doesn't work. No calls/texts or any network. Just says "no service".

If I put the SIM back in my old phone, it all works fine.

What have I done wrong or need to do on my new phone....?

Thanks

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Re: New phone, same SIm, calls/texts not working....

Thanks for the post Markymark22.

 

It doesn't sound like a SIM card, have you confirmed if the handset is unlocked and can accept the SIM?

 

Thanks, Emily.

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