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Scottishsweetie
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New phone not receiving text messages

I have gone from a Huawei phone to Oppo X3 pro and had number transferred over. Everything has transferred over and calls are working fine. However all texts are still going to the old phone. How do I fix this?

 

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Scottishsweetie
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Re: New phone not receiving text messages

Hi,

I have possibly figured this out. 

Firstly I Factory set old phone which did not work.

Then I asked a couple of other people on my contact list to SMS and they worked. Both from iphones.

My husbands Samsung may have been the issue. He deleted my contact and all SMS info for my contact then readded. All started working on my new phone.

Don't know the root cause but all good unless someone with a phone stuck similar to my husbands tries to text.

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Zak_M
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Re: New phone not receiving text messages

Good afternoon @Scottishsweetie

 

Welcome to the forums and thank you for taking the time to post.

 

I am sorry to hear that you have had some issues with your services. 

 

I have managed to find this online please could you check and see if there is any information on there https://support.oppo.com/uk/answer/?aid=neu9881

 

Kind regards,

Zak_M

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